Terms of Service

These Terms of Service ("Terms") govern your access to and use of the AesthOS Clinic Suite — a software-as-a-service platform for aesthetics and dermatology clinics, including the web application, patient portal, APIs, and any related services (collectively the "Service"). The Service is provided by Jaiswal & Jain ("AesthOS", "we", "us"). By creating an account or using the Service, you (the "Clinic") agree to these Terms.

1. Eligibility & Accounts

You must be a registered medical, aesthetic, or wellness establishment authorised to operate in your jurisdiction, and the person accepting these Terms must have authority to bind the Clinic. You are responsible for the confidentiality of your account credentials and for all activity under your workspace, including activity by therapists, receptionists, accountants, and other staff you invite.

2. Subscription & Trial

The Service is offered on a monthly or annual subscription. New workspaces receive a 14-day free trial of the paid features. Subscriptions renew automatically unless cancelled before the renewal date. Plan limits (staff seats, branches, message credits) are described on the pricing page.

3. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of medical practice regulations.
• Send spam, unsolicited marketing, or messages that violate WhatsApp / TRAI / DPDP rules.
• Attempt to reverse-engineer, decompile, scrape, or copy the Service.
• Probe, scan, or test the vulnerability of the Service without prior written consent.
• Upload malware, viruses, or content that infringes third-party IP rights.
• Resell, sublicense, or white-label the Service without a written reseller agreement.

4. Clinic Data & Patient Records

All patient data, clinical notes, prescriptions, invoices, and other content entered into your workspace ("Clinic Data") remain owned by the Clinic. The Clinic is the data controller for its patients; AesthOS is a data processor acting on the Clinic's documented instructions. We process Clinic Data solely to provide and improve the Service, as further described in our Privacy Notice. The Clinic is responsible for obtaining all required patient consents (including for WhatsApp, email, and SMS communications) and for the medical accuracy of records.

5. Intellectual Property

AesthOS retains all rights, title, and interest in the Service, including the software, design, documentation, and trademarks. You receive a limited, non-exclusive, non-transferable right to use the Service within the limits of your active subscription.

6. Availability & Support

We target 99.5% monthly uptime but make no guarantee of uninterrupted or error-free operation. Planned maintenance is announced in-app where reasonably possible. Support is available by email at support@aesthosclinicsuite.com on business days.

7. Suspension & Termination

We may suspend or terminate access for non-payment, material breach of these Terms, security or fraud risk, or repeated violations of acceptable use. The Clinic may cancel at any time from the workspace settings; the subscription remains active until the end of the paid period. Upon termination, Clinic Data is retained for 30 days for export, after which it is deleted from active systems.

8. Fees & Refunds

Fees are payable in Indian Rupees (INR) inclusive of applicable GST unless stated otherwise. Refunds are governed by our Refund Policy.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, AesthOS disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AesthOS does not provide medical advice; clinical decisions remain the sole responsibility of the Clinic and its practitioners.

10. Limitation of Liability

To the maximum extent permitted by law, AesthOS's aggregate liability arising out of or relating to the Service is limited to the fees paid by the Clinic in the 6 months preceding the claim. AesthOS shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, goodwill, or business interruption. Nothing in these Terms excludes liability for fraud or death/personal injury caused by negligence.

11. Indemnity

The Clinic shall indemnify AesthOS against claims arising from (a) Clinic Data, (b) treatments or advice provided to patients, (c) unlawful use of the Service, or (d) breach of these Terms.

12. Governing Law

These Terms are governed by the laws of India. Courts in Ahmedabad, Gujarat shall have exclusive jurisdiction over any dispute.

13. Changes

We may update these Terms from time to time. Material changes will be notified by email or in-app at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

14. Contact

Jaiswal & Jain — Ahmedabad, Gujarat, India. Email: support@aesthosclinicsuite.com.